Email Update Error

Help
1
  1. I updated my email address on app.vzy.co, it updates successfully.
  2. I go to forum.vzy.co, click login, it logs me in automatically.
  3. I go to forum.vzy.co → preferences and it shows my old email address
  4. I attempt to add the new email, it sends me an email to confirm, I click it and it gives me an error of: An error occurred: Email has already been taken
1 Like
2

Hello Dean,

Thanks for the detailed breakdown — this is very helpful.

From what you’ve described, it looks like your email update was successful on app.vzy.co, but the forum account (forum.vzy.co) is still linked to your old email, which is causing the “email already been taken” error when you try to confirm the new one.

To help us resolve this properly, could you please share:

  • The old email address currently showing on the forum
  • The new email address you updated to on app.vzy.co
  • A screen recording showing the error on the forum

Once we have this, we can sync the forum account correctly or update it from our end.

Looking forward to your reply so we can get this fixed for you.

3

Hi Christopher,

I sent you a direct message with that info. If you need anything else, please let me know!

Thanks,
Dean

4

Thank you for your message Dean, we saw it and replied you.

We will reach out to you if we need anything else.