What is wrong, I’ve paid twice to upgrade to pro but its not reflecting on my account as my pages are still locked, i have payment receipts
Hello Chinwendu,
Thanks for reaching out! Please share your website URL and the email associated with your account so we can look into this and get it sorted for you. We’ll update you as soon as we review it.
Hercontentcoach.com then email is chinwe@hercontentcoach.com
Hello Chinwendu,
Thank you for sharing your website URL and email. We’ll review this and get back to you with an update soon.
Please do, my business is on halt
Hercontentcoach
Hi Chinwendu,
Thank you for providing the details. Your monthly subscription was renewed on October 22, 2024. It appears there were additional payments processed on October 25 and 26. Could you let us know if these payments were made automatically, or if you triggered them manually? This will help us identify the cause and resolve the issue with your locked pages.
Thank you for your patience, and we’ll work to get this sorted for you.
One was automatic the rest were manually, honestly this is starting to annoy me
I have a workshop in 3 days and my website is not functioning?
Hercontentcoach
Thank you for letting us know. We completely understand the urgency, especially with your upcoming workshop, and we’re prioritizing the resolution of this issue right now. Once it’s fixed, we’ll reach out immediately. Please hang in there, and we’ll make sure you’re up and running well before your event!
Hi Chinwendu,
Thank you for reaching out, and we understand how frustrating this must be—especially with your workshop coming up. We’re fully committed to resolving this issue, and our team is working around the clock to restore service as quickly as possible. We sent a Service Update email to keep everyone in the loop, and we’ll continue to share updates as soon as there’s progress.
We truly appreciate your patience and are here to support you through this!
You haven’t mentioned what the issue is still
Hercontentcoach
We completely understand your frustration, especially with your workshop coming up in just a few days. We’re on top of the current issues, and we’re working hard to resolve them within the next 12 to 24 hours.
Regarding your refund, could you please let us know how you made the manual payments? This will help us process your refund as quickly as possible.
Thank you for your patience, and we’ll keep you updated!
I don’t want a refund, you can add it up to subsequent months
Hercontentcoach
Hi Chinwendu,
Thanks for reaching out! We understand how important it is for your website to be up and running, especially with your workshop coming up in just a few days.
We’re pleased to inform you that our technical team has made significant progress in resolving the recent disruption affecting Vzy sites. To fully restore your site, please log in to your account at app.vzy.co and click the Publish button. This quick action should bring your site back online, ensuring your visitors can access it without interruptions.
If you run into any issues or need further assistance, just reply to this email, and our support team will be happy to help.
Thank you for your patience and understanding, and we hope your workshop goes smoothly!
So for how long will my subscription be on?
When is it covering?
Hercontentcoach
Hi Chinwendu,
We appreciate your understanding. We’ll go ahead and refund you for the extra payments you’ve made, while maintaining your current billing cycle. If you’re not satisfied with the monthly plan, you also have the option to switch to the Pro yearly plan.
Rest assured, we’re committed to serving you in the best way possible and ensuring you have a great experience with us. If you have any other questions or need further assistance, feel free to reach out!
Hi Chinwendu,
Thanks for reaching out! Your monthly subscription was renewed on October 22, 2024, so it will cover you until November 22, 2024. If you prefer, you can also switch to the Pro yearly plan for added convenience and savings.
If you have any more questions or need assistance with anything else, just let us know!
Hi Chinwendu,
We have reviewed your account and refunded the extra payments you made on October 25 and 26, 2024, for the same account.
Please check your account now, and if you’re still experiencing any issues, let us know so we can assist you further.
Thanks for your patience!