Hi, i need your urgent help.
We are launching our new project - Up coach
To prevent people to access the website before it’s completed i set up a password for the home page, but when i tried to remove it, it did on the dashboard, but when accessing the website the password was still gate keeping the Home.
Please Help.
Hi Equipa_PTfit,
Thanks for reaching out, and congrats on the launch of your new project—Up Coach sounds exciting!
We understand how important this is for your launch, so let’s get it sorted. We’ve reviewed everything on our end, and it seems to be working fine. Could you please share your website URL, email, and a screen recording showing the issue? That way, we can take a closer look and update you as quickly as possible.
Looking forward to helping you resolve this!
Hi Christopher, thank you for the quick response.
I managed to do a work around.
But as I explained, I set up a password on a page, and when I removed it and published the changes, I kept receiving the page with the password.
I hope this simple explanation helps you figure it out, even because I resolved it in another way, I can’t reproduce it anymore.
Best Regards,
Christopher Akanno via Vzy Forum <notifications@vzy.discoursemail.com> escreveu (segunda, 9/09/2024 à(s) 12:50):
Hi there,
Thanks for the update! I’m glad you found a workaround. From our side, everything looks fine, but it’s great to hear that things are sorted now.
If you’d like to chat further, feel free to schedule a call with us here: Get Support | Vzy | Cal.com, and we’d be happy to help via Google Meet.
Hey Christopher,
I’m glad the initial issue got resolved. However, I’m facing another challenge now. After publishing the website, the link I added to the privacy policy in the footer is only active on one of the pages.
Could you help me out with this? It would be really helpful if that link was available across all pages of the website.
Thanks in advance for your help!
Regards,
Christopher Akanno via Vzy Forum <notifications@vzy.discoursemail.com> escreveu (terça, 10/09/2024 à(s) 01:18):
Hi Equipa_PTfit,
I’m glad to hear the first issue is sorted out! Regarding the privacy policy link, that definitely sounds like something we can help with. Could you please provide your website URL, email address, and a quick screen recording showing what you’re experiencing? That way, we can review everything and get it working across all pages.
Thanks in advance, and we’re here to help!
Hi, Christopher, do you have any news about this issue?
Geral || PTfit <geral@ptfit.pt> escreveu (terça, 10/09/2024 à(s) 15:42):
Thanks for checking in! We’re still reviewing this and will update you as soon as we have more details. Appreciate your patience!
Hello Equipa,
Thank you for reaching out! We’ve reviewed the issue with the privacy policy link, and it has now been resolved. Could you please check and confirm if the link is active across all pages? Let us know if there’s anything else you’d like us to assist with!
Hi Christopher,
It’s still not working.
I’ve also tried opening the website on a privacy tab and nothing changes.
Beside, now i’m getting this error message when trying to access the website:
Hope this helps in getting it resolved.
Christopher Akanno via Vzy Forum <notifications@vzy.discoursemail.com> escreveu (quinta, 3/10/2024 à(s) 14:35):
For your site at UpCoach | Software para um Acompanhamento Online de Excelência, the issue seems to be caused by the custom code where the body’s overflow is set to hidden. We can apply a fix for you, but we wanted to make sure you’re aware of what’s triggering the issue.
As for the error message, “Unknown error. Please reach out to the product owner for assistance,” kindly republish your site, and that should resolve it. Let us know if everything works fine afterward!
Please fix it for me please.
Relating the “Unknown error” I am the product owner, what should I do?
Christopher Akanno via Vzy Forum <notifications@vzy.discoursemail.com> escreveu em qui., 3/10/2024 às 19:12 :
Please go ahead and republish your site, and then let us know if everything is working properly.
I’m sorry Christopher.
It’s still not working. The links on the footer are not clickable on every page of the website.
Still need your help on this.
Christopher Akanno via Vzy Forum <notifications@vzy.discoursemail.com> escreveu (quinta, 3/10/2024 à(s) 21:14):
No worries at all! We’ll take another look at this and update you. Thanks for your patience!
