Account Upgrade not activated!

I have Upgraded my account however its been 4 days and my account hasnt been updated. Please advise

Hello @Karim ,

We’re sorry about the delay in upgrading your account. It appears there might have been an issue due to a recent app update coinciding with your payment attempt. We’re investigating this and will ensure your account is updated to the Basic subscription within the next 24hrs. Also, we’d like to know if you’re interested in upgrading to Pro? Let us know your preference.