i’m having the same issue here, can’t access the edit on my dashboard, i hope it get fixed soon
Hey Gabriele,
We totally understand you. We are reviewing this and will update you as soon as it’s complete.
We appreciate your patience, and we’ll keep you posted!
Hello Boluwatife,
Could you please share your website URL and a screen recording showing what’s happening? That way, we can review it and update you with a solution as soon as possible.
Looking forward to your update!
Ok Chris,
It has been 20+ days since I outlined the problem with the video.
Listen, it’s a shitty video in the homepage. I can live without it. It doesn’t matter, but what if it was something crucial for a business? There are people using your platform for work! This is lost money. Come on, you have to admit that this is a long time to wait for a fix. Especially for just a video background issue.
If this is customer support, regardless of the issue, that should be the focus—not new functions or releasing a new product (as I received in an email).
That is, of course, just my two cents and none of my business.
But once again, I really loved your product from the beginning, and I am seriously considering moving to another platform due to the lack of support.
Hello Gabriele,
We completely understand your frustration, and we truly appreciate your patience. We’re sorry this has taken longer than expected.
You’re absolutely right—support should always be a priority, and we value every user who trusts Vzy for their website, whether it’s for personal or business use. We’re actively working on this, and we’ll update you very soon with a resolution.
We don’t want to lose you as a valued user, and we appreciate the honest feedback. We’ll personally ensure that this is looked into with urgency. Thanks for sticking with us, and we’ll keep you posted!
Hey Gabriele,
We completely understand your frustration, and we appreciate your patience. We’ve reviewed and resolved this—please try again and let us know if it’s working as expected.
We hear you loud and clear—support should always be a priority, and we truly appreciate your honest feedback. We’re constantly working to improve, and your input helps us do better. If you have any other concerns, we’re here to help!
Looking forward to your update.
Thanks
Will check asap and feedback
Hey Gabriele,
Sounds good! We’ll be waiting for your feedback. Let us know if you run into any issues.