I have to be honest. I’m really tired of the constant bugs on this platform. My only pro custom domain published site is no longer visible on my dashboard, so I can’t edit it. I’ve cleared the cache and reloaded the page multiple times, but nothing works. The site is still online (at least for now), but I can’t access the backend. Thanks for your urgent help.
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Hi Gabriele,
We understand your frustration, and we appreciate your patience.
We temporarily lifted your site off your dashboard for review, and once we’re done, we will restore it for you. There is no bug with the Vzy platform—it is working as expected.
The issue is caused by the Bootstrap code you inserted, which is interfering with our platform’s CSS and affecting your menu. We previously pointed this out last year. The problem is not with Vzy, but with the custom code affecting your site’s functionality.
We recommend reviewing the code you added, as it is conflicting with Vzy’s CSS. If you need assistance in troubleshooting it, let us know. Once we complete the review, we’ll put your site back on your dashboard.
We appreciate your understanding and are here to help!
Chris, thanks again for responding quickly over the weekend. I already replied in the other thread about the conflict between the platform and my code. I appreciate you reviewing my issue a second time.
I’m glad you temporarily removed the site from the dashboard, but I have a suggestion. Please inform yopur users when you do this and explain that it’s for their benefit. In my case, I had no idea you were working on it this way, and it gave me a scare.
You should notify users, even with just an email or mention it in the help request, that this process involves removing the site from the dashboard. Thanks.
Hi Gabriele,
We really appreciate your feedback! That’s a great suggestion, and we’ll make sure to notify users in advance if we need to temporarily remove a site for review in the future. We understand how that could be unsettling, and we want to ensure transparency in our process.
Thanks again for your patience and for sharing your thoughts—we’ll keep improving based on valuable feedback like yours!
thank you very much Chris I saw that the site is back in the Dashboard. However after the restore there are some things that don’t work like the background video there is no way I can get it back. Any suggestions? (cash cleared page reloaded)
You’re very welcome! We’re glad to hear that the site is back in your dashboard.
We will review this and update you shortly. In the meantime, thank you for sharing the link—this helps us understand the issue better. We’ll check into why the background video isn’t displaying and get back to you with a solution.
Appreciate your patience!
Hi @Christopher , any news about video background? Thanks
Hi Gabriele,
We’re still working on it and will update you on this as soon as we have news. Thanks for your patience!
Good morning Chris, since the problem with the website I use for work has been going on for more than a week and I can’t upload the background video in any way, having not received any updates, I was forced to temporarily put an image. I anxiously await the resolution of the issue, thank you.
Hello Gabriele,
We understand the importance of this for your work, and we appreciate your patience. We are still reviewing the issue and will update you as soon as we have a resolution. Thank you for your understanding!
Thank you for the update. I patiently await further details and hope for a resolution soon. I appreciate your support.
Hey Gabriele,
You’re very welcome! We appreciate your patience, and we’ll keep you updated as soon as we have more details. Let us know if there’s anything else in the meantime.
Talk soon!
Hello,
We’ve reviewed the issue and have now resolved it.
For the background video, it should be working fine now.
Appreciate your patience!
Christopher, I apologize for any confusion with the assistance requests. To summarize the previous events, I asked for help with a menu issue. Without informing me, you took the site offline to examine it and find a solution. The site wase online, but since you didn’t tell me you’d remove it from the dashboard, I got worried and contacted you again. You assured me that after the examination, the site would be back on my dashboard, and it was after a few hours.
However, when the site returned, the homepage’s hero section no longer had the background video; it was just white. You said ( or the ai ?) that you were looking into the issue. Than you write me again, telling me that the issue is solved and double check. I checked and it ain’t working. The video I sent shows that even though I uploaded the video correctly twice on your platform, it can’t be set as the background. This is despite it being in an appropriate format webM, very light, and working perfectly before you removed the site from the dashboard to examine it.
My request is to restore the functionality of the background video in the hero section, as shown in the video that it’s currently not possible, even if you said it is. Here, again, the videos
I hope i made myself clear, sorry i am not native English but hey, it is all in the chat above…
No worries at all, and I appreciate the detailed explanation! Just to clarify, I’m a real person here, not AI.
I totally understand your frustration, and I appreciate your patience while we work through this. Thanks again for sharing the videos—this really helps us see exactly what’s happening.
- Menu Bug – Can you please confirm if this issue has been fixed on your end? That’ll help us ensure everything is working as expected.
- Background Video Issue – I see what you’re saying. Even though the video meets all the correct format and size requirements, it’s still not setting as the background after your site was restored. Since you’ve uploaded it correctly twice and it worked before, this shouldn’t be happening. I’ll have the team take another deep dive into it to get this properly resolved.
We’re on it, and I’ll update you once we have a fix. Thanks for your patience!
I thank you.
- Problem solved by changing the CSS code by the platform that provided it which is called Quick blog
- Problem still open pending resolution. To not leave white space currently there is an image of a golfer.
gab
Hey Gab,
Thanks for the update! Glad to hear the issue with the CSS code was resolved through Quick Blog.
Just to clarify, are you saying the menu issue is now working fine on your end? We reviewed and resolved it, which is why we asked you to confirm.
Also, regarding this: “Problem still open pending resolution. To not leave white space currently there is an image of a golfer.” – Can you please share a screen recording that clearly shows what you mean? That’ll help us understand the issue better and find the right fix.
Looking forward to your update!
Ooook…
I confirm that the menu problem is solved. Now I don’t know exactly if you have solved it or Quick blog people have solved it as they told me via email and I attach here as a screenshot.
The important thing is that the problem is solved whoever did solve it, so thank you both.
As for the other problem 2 here is the video:
Thank you
Hey Gabriele,
Glad to hear the menu problem is solved! Thanks for confirming that.
We’ll review the video for Problem 2 and update you soon. Appreciate your patience!
I am sorry Chris. Any news on the issue? It has been 10 days…