I posted a tech issue that I had and it was never addressed. I was following up on it today and see that it was deleted. It took over a month for someone even to view my screen recording. What is going on?
Hello Dean,
Thanks for reaching out, and we’re sorry for the frustration this caused.
Your issue was reviewed and resolved, and we posted an update on the forum in February 2026. After posting the update, we didn’t receive a response for several days, so the thread was closed and removed as the issue appeared to be resolved. When we reply on the forum, an email notification is also sent so users can see the update directly in their inbox.
Please take a moment to check your email for that update. If the issue is still affecting you, feel free to share the details again here and we’ll be happy to help.
Stop deleting posts!